LONDON DRUGS COUPON POLICY

london drugs

 

Please Read all of this info and links to get a clear idea what is stackable and the wording requirements IS for stacking.

Emailed to Marie-Anne Levert 2012 – Note this is still the valid coupon policy info as of January 2014

Thank you for contacting London Drugs in regards to your experience at the XXXXXX store.

I first would like to apologise for your experience with XXXXX when redeeming your coupons.  I have forwarded your complaint to upper management at the store so they can contact you to discuss this further with you.  It is certainly not our intention to have you leave the store with a negative feeling. I have attached at your request our most recent coupon policy and letter which outlines our coupon acceptance and exceptions.

Once again thank you for bringing this to our attention and giving us the opportunity to address this with you.

Sincerely,

Kathy

Customer Care Center Administrator

London Drugs Limited

604-272-7414 - 1-888-991-2299

==============================================================

 ACTUAL LONDON DRUGS COUPON POLICY IS HERE- as it was emailed to me.

Coupon stacking at London Drugs

 It is the responsibility of the retailers to follow the offer and restrictions printed on the coupons in order to have the coupon redeemed. If there are no restrictions on the coupon or the restrictions are confusing, then the coupon can be used with other offers or “stacked”. There are a few key restrictions to be aware of:

The amount of the coupon. This is the maximum amount that coupon can be redeemed for

Expiry date has not been exceeded

Is redeemable in Canada(has a Canadian Clearing House mailing address)

The product named on the coupon has been purchased

The size and/or flavour of the item, as stated on the coupon, have been purchased

The required number of items has been purchased

 If a coupon states it cannot be used or combined with any other coupon offer, then that coupon cannot be used with other coupons.

Only one coupon per purchase. This means only one of this exact type of coupons can be used. (multiple coupons can be used as long as they are all different)

Taxes: see question below tax wording

London Drugs staff take pride in providing a superior shopping experience everyday – and it may be necessary to book an appointment for dedicated time to allow for proper processing of each coupon in the transaction. For this reason, it may be smart to contact your chosen store in advance for an appointment.

We suggest that you work with the stores to do coupon stacking purchases outside of peak hours for better service to all our customers. You will find most coupon stacking education sites expressly recommend working with the store staff to ensure the transaction does not impact lineups.

We have a right as a retailer to limit quantities, especially if we suspect the product is being purchased for resale. We require any customer with the intention of purchasing large amount of products, work with the store to pre-order product in advance. Advise the customer that should we continually be driven to out of stocks, it could jeopardize our ability to continue with coupon stacking.

1. Will London Drugs price match products and then accept stacks of coupons?

Yes. When purchasing identical products, our price match policy is distinct from the coupon policy.

2. Does LD allow the total of all the coupons stacked to exceed the value of the product?

No, the coupons total value cannot exceed the value of the product. For example, if the customer presents 3 coupons that are $2.50each ($7.50) and the product is $6.00, the last coupon would be processed through the as $1.00 (not to exceed $6.00).

3. When an item is Buy 1, Get 1 free can coupons be used for the purchased item and additional coupons used on the free item?

No. The coupons can only be used on the first item as there must be a purchase in order to use coupons. As an offer already exists to get the second item free, no further coupons are required or can be accepted.

4. Are there times when a customer coupon stacking privilege can be revoked at London Drugs?

Yes. If we are aware that a customer is buying large quantities of products frequently for re-sale, this should not be allowed. London Drugs is a retailer, not a wholesaler. Coupons are not intended to be used for large scale frequent wholesaling practices. The store manager will revoke coupon staking privileges for anyone buying product frequently for resale.Generally no. We must be able to read and follow the eligibility and restrictions set out by the coupon. If we cannot verify the restrictions, or are uncertain of the coupons validity, then it cannot be accepted 

5. Internet coupons printed at home are becoming more popular. The coupon sometimes is smudged or illegible, will you still accept them?

6. Will you accept a U.S. coupon or coupons in US funds if it was issued in the US?

No. We can only accept valid Canadian based coupons. The only exception would be a US coupon that indicates it is valid in Canada. The coupon must still have a Canadian Clearing House mailing address.

Please note we are no longer stacking coupons for Scrubbing Bubbles & Quantum finish products as per the manufacturer.

Unfortunately, there have been changes made on many coupons including P&G. We have been advised by the supplier to strictly adhere to wording on the coupon. Due to some of this wordings it can disallow coupon stacking for our customers. If we don’t adhere to the wording on the coupons as per the manufacturer, we will not be reimbursed by the vendor

Here is a list for you that should hopefully alleviate some confusion.

“Not valid with any other coupon offer” Not Stackable

One coupon per purchase” stackable

Coupons/ Offer not valid in conjunction with other offers, promotions, or discounts” Not stackable & can’t be used with sale items.

“Not valid with other offers” we can stack.

“Use of more than one manufacturers coupon per product is strictly prohibited” not stackable.

“Limit 1 coupon per purchase. Not valid in conjunction with any other coupon” not stackable

“One redemption per customer” This means one of this type of coupon per customer, meaning you can only purchase one product per visit.

“one coupon per purchase, one redemption per customer” stackable, but only one item.

 ”If a coupon states that it cannot be used or combined with any other coupon offer, then that coupon cannot be used with other coupons

Our coupon policy is in place to help extend savings to our customers. London Drugs has a responsibility to follow the directions clearly stated on coupons. We pride ourselves on offering a superior shopping experience everyday and we hope to keep our coupon stacking policy as long as it’s not abused.

HAPPY SHOPPING

.============================================================================

Links taken from the new London Drug Web site November 22/2012 -

LINK HERE TO INFO 2012 CHANGES

SC Johnson Company coupons (not J & J Baby products)

 

London Drugs has been advised by SC Johnson Company, that no SC Johnson coupon can be combined or stacked with any other coupon, regardless of the wording on the back of their coupons. London Drugs attempted to work with the legal counsel representing SC Johnson to alter their wording on their coupons as many other companies have done. Unfortunately, they have made a unilateral decision that because the abuse of coupon stacking has become too widespread on their products, they will not continue to reimburse London Drugs for any coupon they deemed was stacked.

London Drugs is very sorry that these practices have had to change. As one of the very few retailers that have allowed and supported coupon stacking, we’ve worked hard with coupon stacking forums and organizations to make policies clear, and prevent abuse. Despite this approach, the widening abuse has caused these changes in approach. It’s frustrating for London Drugs and the coupon customers who have worked responsibly to maintain the practice to date.

March 22, 2012

LINK HERE TO MORE INFO CHANGES

======================================================================================

NOTE THIS IS THE COPY OF THE PREVIOUS 2011 POLICY UPDATE i HAD RECEIVED – I keep it here as well so we can see any changes and compare.

Subject: Londn Drugs Coupon Policy Date: Thu, 3 Nov 2011 13:10:58 -0700

Thank you for taking the time to write to us with your comments and concerns.

London Drugs strives to provide excellence in customer service and it is through feedback such as yours that we can provide excellence.

Your comments are appreciated and will be forwarded on to the Store Management at our King George location for review with their staff.

I certainly apologize for any inconvenience, unfortunately this thing has been confusing for everyone as everyone interprets the working differently.

I will provide with a coupon of our coupon policy below where it spells it out and will review it with the location, as we appreciate your patronage and hope to have the opportunity to serve you again in the near future, and should you experience any concerns while redeeming coupons in the store again, please ask to speak to a member of Management at the time who can help to clarify things for you.

Coupon stacking at London Drugs

It is the responsibility of the retailers to follow the offer and restrictions printed on the coupons in order to have the coupon redeemed.  If there are no restrictions on the coupon or the restrictions are confusing, then the coupon can be used with other offers or “stacked”.  There are a few key restrictions to be aware o The amount of the coupon.  This is the maximum amount that coupon can be redeemed for

·         Expiry date has not been exceeded

·         Is redeemable in Canada(has a Canadian Clearing House mailing address)

·         The product named on the coupon has been purchased

·         The size and/or flavour of the item, as stated on the coupon, have been purchased

·         The required number of items has been purchased

·         If a coupon states it cannot be used or combined with any other coupon offer, then that coupon cannot be used with other coupons. 

·         Only one coupon per purchase.   This means only one of this exact type of coupons can be used. (multiple coupons can be used as long as they are all different)

·         Taxes:  see question below tax wording

London Drugs staff take pride in providing a superior shopping experience everyday – and it may be necessary to book an appointment for dedicated time to allow for proper processing of each coupon in the transaction.   For this reason, it may be smart to contact your chosen store in advance for an appointment. 

We suggest that you work with the stores to do coupon stacking purchases outside of peak hours for better service to all our customers.     You will find most coupon stacking education sites expressly recommend working with the store staff to ensure the transaction does not impact lineups. 

 We have a right as a retailer to limit quantities, especially if we suspect the product is being purchased for resale.  We require any customer with the intention of purchasing large amount of products, work with the store to pre-order product in advance.  Advise the customer that should we continually be driven to out of stocks, it could jeopardize our ability to continue with coupon stacking.

1.    Will London Drugs price match products and then accept stacks of coupons?

Yes.   When purchasing identical products, our price match policy is distinct from the coupon policy. 

2.    Does LD allow the total of all the coupons stacked to exceed the value of the product?

No, the coupons total value cannot exceed the value of the product. For example, if the customer presents 3 coupons that are $2.50each ($7.50) and the product is $6.00, the last coupon would be processed through the as $1.00 (not to exceed $6.00).

3.     When an item is Buy 1, Get 1 free can coupons be used for the purchased item and additional coupons used on the free item?

No.   The coupons can only be used on the first item as there must be a purchase in order to use coupons.  As an offer already exists to get the second item free, no further coupons are required or can be accepted. 

 4.    Are there times when a customer coupon stacking privilege can be revoked at London Drugs?

Yes.   If we are aware that a customer is buying large quantities of products frequently for re-sale, this should not be allowed.    London Drugs is a retailer, not a wholesaler.   Coupons are not intended to be used for large scale frequent wholesaling practices.   The store manager will revoke coupon staking privileges for anyone buying product frequently for resale.  

 5.     Internet coupons printed at home are becoming more popular.   The coupon sometimes is smudged or illegible, will you still accept them?

Generally no.   We must be able to read and follow the eligibility and restrictions set out by the coupon.  If we cannot verify the restrictions, or are uncertain of the coupons validity, then it cannot be accepted.

 6.      Will you accept a U.S. coupon or coupons in US funds if it was issued in the US?

 No.  We can only accept valid Canadian based coupons. The only exception would be a US coupon that indicates it is valid in Canada. The coupon must still have a Canadian Clearing House mailing address.

 Our coupon policy is in place to help extend savings to our customers. London Drugs has a responsibility to follow the directions clearly stated on coupons.  We pride ourselves on offering a superior shopping experience everyday and we hope to keep our coupon stacking policy as long as it’s not abused.

HAPPY SHOPPING.

Sincerely,

Lynn - Customer Service Administrator

London Drugs Limited

604-272-7414 or 1-888-991-2299

===========================================

ABCouponers Facebook Fan page comments about policy HERE

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